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Supreme Landscaping ProductsSupreme Landscaping Products

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Customer Service  

        

  • Shipping & Delivery

  • Delivery

    We dispatch to anywhere in the UK mainland starting from £4.00. The cost of delivery will be shown once you have added products to your basket.

    Next day deliveries are normally available from our stock if processed by 10am. Please contact us for all urgent orders so we can confirm availability

    PLEASE CONTACT US FOR RATES ON ALL NON UK MAINLAND ORDERS. Pallet delivery available subject to individual negotiation.

    Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

    Delivery of the goods shall be made to UK mainland addresses only unless previously agreed by us and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).

    We will endeavor to deliver your goods if in stock within 2 - 4 working days (with the exception of weekends & public holidays). If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods. However, we shall not be liable for any loss, which may be suffered by you caused by any delay of delivery. If delivery of the goods is delayed by more than 30 days, you shall be entitled to contact us and cancel the order. Any monies paid in respect of the goods, which are not delivered, will be refunded. If a particular product is not in stock we reserve the right to supply a substitute product of similar quality unless expressly requested not to by the customer. In this case we will either refund any monies paid or place the goods on backorder.

  • Privacy & Security

    This privacy policy sets out how Supreme Landscaping Products uses and protects any information that you give Supreme Chemicals Ltd when you use this website.

    Supreme Chemicals is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Supreme Chemicals Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.03.15

  • Returns & Replacements

    Please note that all return requests have to be e-mailed to Supreme Landscaping Products at sales@supremelp.co.uk giving reasons for the return. You will then be sent a returns form and relevant return address.

    Our product only refund is based on the proviso that the goods are returned in 100% re-saleable, unused or unworn condition within 7 days of receiving the goods. Please allow 14 working days from the day that we receive your order for us to process your exchange or refund. We will refund the product purchase cost only (i.e. less any shipping costs). This is applicable to all returns including situations where the customer orders the wrong size, product and or colour preferences. If goods need to be returned due to a manufacturing fault then these goods have to be returned within 7 days of purchase to be inspected by the manufacturer. If it is agreed that there is in fact a manufacturing fault with the product, all costs will be refunded including shipping costs. (UK Mainland Only) Note: We cannot be held responsible for any delays or damage caused by any third parties.

    If these goods are deemed tampered with in any way your warranty will become void and you will become responsible for the costs of replacement and return shipping. If no manufacturing fault is found you will be responsible for the costs of replacement and return shipping. Wherever possible we will respond to your individual circumstances. We will not be liable for any transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement.

    Any discrepancy with an order including incorrect colour, quantity or size has to be reported to us immediately. We can not be held responsible for any discrepancies not reported to us within 48 hours of you receiving your goods. It is the customers responsibility to check all orders on delivery and report any discrepancies within the 48 hour time limit.

    In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer's or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.

    All returns carriage costs will be borne by you the sender.

Copyright 2017 © Supreme Landscaping Products | Registered In England & Wales 09392855