Welcome to the Supreme Landscaping Products website, we are one of the fastest growing online landscaping distributors in the UK.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Supreme Landscaping Products relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
Sheds: Terms and conditions
By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below, and you are entering a legally binding contract.
All orders placed online will be treated as an offer to purchase goods from us. We will only accept your offer and, therefore, a contract shall only be made, once you are in receipt of the goods. We reserve the right to refuse or reject any offer to purchase at any time.
1. Introduction and Interpretation
1.1 Introduction The Buyer should read these terms and conditions carefully before using this website.
By accessing or using this website the Buyer agrees to be legally bound by these terms and conditions. The Buyer should note that these terms and conditions may be modified and posted on the website from time to time.
1.2 In these conditions:
“BUYER” means the person who places and order for Goods or whose order for the Goods is accepted by the Seller.
“GOODS” means the goods (including any instalment of the goods or parts for them) which the Seller is to supply in accordance with these Conditions. The Buyer should note that all Goods depicted from Supreme Landscaping Products are available almost anywhere in mainland UK and by special arrangement in the Highlands of Scotland.
“SELLER” means Supreme Landscaping Products (registered in England under number 09392855), VAT number 227947376.
“CONDITIONS” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Seller.
“CONTRACT” means the contract for the purchase and sale of the Goods.
“WRITING” means email or post.
1.3 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.4 The headings in these Conditions are for convenience only and shall not affect their interpretation.
2. Basis of Sale
2.1 To order Goods the Buyer must follow the procedures set out in these conditions.
Details of procedures, products, prices, payment and delivery are set out on this website. The Buyer will be given clear instructions as to how to navigate the online order process. The Buyer will be asked to provide accurate personal details.
2.2 These terms combined with the pricing policy, order form and payment method instructions form the total agreement between Seller and Buyer.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
2.5 Any typographical, clerical or other error or omission on this website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. All advertised sizes and measurements are an approximation only. The Seller will endeavour to make sure that sizes and measurements are as accurate as possible but no guarantees can be given. Buildings may differ to images shown.
2.6 The product images shown are for illustration purposes only and may not be an exact representation of the product. The image specifications contained on this website may not represent the actual fitting and may vary due to dimensions or design.
3. Orders and Specifications
3.1 The Buyer is obliged to follow the procedure set out in these terms and conditions when placing an order. By pressing “Proceed” on the order the Buyer consents to the terms and conditions. The Seller is not obliged to accept any order. If the Buyer’s order is accepted the Seller will confirm acceptance to the Buyer by online electronic means (“Order Receipt”) to the email address provided by the Buyer. The Buyer should contact the Seller if he or she does not receive Confirmation of order.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including name, full delivery address, contact details and any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms and also for ensuring that all information provided by the Buyer is accurate.
3.3 The Buyer warrants that the credit or debit card used by him in connection with the transaction belongs to him and that there are sufficient funds or credit facilities to meet the cost of any Goods ordered. The Seller reserves the right to obtain validation and verification of the authenticity of the credit or debit card before supplying the Goods.
3.4 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.5 All orders are subject to availability of the Goods. If the Goods are unavailable the Seller will be at liberty to supply to the Buyer a substitute of an equivalent quality and price without notice (“the Substitute Product”). In the event that the Seller is unable to supply the Product or any substitute Product the Seller will notify the Buyer as soon as possible and reimburse any payment made. Any special offers are subject to availability and subject to change. The offer can be withdrawn at any time.
3.6.1 The Seller will endeavour to provide the best customer service possible. Should anything go wrong the Seller will make every effort to resolve the issue. However, should the problem be incapable of resolution, the Buyer may prefer to amend or cancel the order. In that case the Buyer should email the Seller.
3.6.2 The Buyer may notify the Seller in writing that they wish to cancel the order. The order will not be considered cancelled until notification from the Seller has been received.
3.6.3 If the Buyer decides to cancel the order after the Goods have been dispatched and commenced their carriage (whether by carrier or by post), the Seller may charge the Buyer for carriage of the Goods. Buyers are advised to check the status of the order before requesting cancellation. Any charges will be communicated to the Buyer before the Seller confirms cancellation.
3.6.4 The Buyer should note that orders placed on Saturdays, Sundays or on public holidays and orders placed after 8.00am on normal working days will not be processed until the next working day
3.6.5 The Buyer should note that subject to the provisions of clause 6.2 the Seller will use endeavour to deliver any order placed before 14 December in time for Christmas, but the Seller cannot give any guarantee in this regard. Furthermore orders placed after 14 December will be delivered in the first week in January, but again this is subject to the provisions of clause 6.2
3.6.6 The seller reserves the right to change the specification of any items given away free, in a promotion.
3.6.7 With regards to bespoke products, the Buyer should be aware that in most cases it impossible to find an alternative buyer for Bespoke Products and as such, if the Buyer rejects without good reason, then the Company can pursue the Buyer for its loss and expense.
4. Price of the Goods
4.1 The prices are listed in £GBP including VAT (currently at 20%) and are subject as stated inclusive of delivery costs within a 30 mile radius from dispatch hub L8 5RN. The Seller reserves the right to change the advertised price of Goods at any time. The price payable by the Buyer shall be the price in force at the time when the order is placed. The Buyer should note that there are certain destinations to which a delivery charge will be payable and there will be occasions when the Seller’s carrier makes an additional charge for delivery. Settlement of delivery charges in these instances will be the responsibility of the Buyer and charges must be reimbursed to the Seller in advance of delivery of the Goods.
4.2 The Seller reserves the right to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alternation of duties, significant increase in the costs of labour, materials or the costs of manufacture). As already stated, the price payable by the Buyer shall be the price in force at the time when the order is placed.
4.3 Should a pricing error occur; the Seller will inform the Buyer if the price for the Goods is higher than that stated on the order. The Buyer may then choose either to proceed or to cancel the order.
4.4 Additionally, Buyers should note that any additional delivery charges levied by the Seller’s carrier will be passed to the Buyer whatever the destination.
5. Terms of Payment
5.1 Payments that are made by credit, debit card or paypal will be taken when the order is placed. This is to protect the Seller from card fraud.
5.2 All online orders will require payment in full before delivery, through our secure payment service provider – PayPal and Worldpay. Payments can be made using most major Credit and Debit Cards they are processed through Worldpay and also via a PayPal Account.
6. Delivery
6.1 Delivery of Goods shall be made to the Buyer’s nominated address; all delivery lead times are quoted in working days.
6.2 The seller aims to contact the customer to arrange for delivery of the Goods within the lead time specified on the seller’s website. However, any dates quoted for or delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence. Deliveries and installations do not generally occur on Saturdays, Sundays or public holidays.
6.3 A valid signature from you or your representative is required upon delivery from which point you bear all responsibility and risk. Failure to provide or not being available to sign it will be assumed that you agree that you are happy with the goods and services we have supplied unless you inform us via email – sales@supremelp.co.uk within 24 hours of delivery date, Buyers should note provisions in clause 6.8.
6.4 The seller does not ship outside Mainland UK.
6.5 The seller’s best endeavours are to ensure your items arrive safely and in good condition and endeavour to organise delivery of your purchase within lead times shown on the seller’s website from receipt of your order and payment. However, during busy periods, there may be a slight delay but should this happen the seller will contact the buyer and notify them. Where applicable shipping rates are calculated and added to the buyer’s final bill. Shipping costs are always available to view before the buyer commits to purchase, offering the opportunity to amend or cancel the order at any time before payment.
6.6 If the Seller fails to deliver the Goods for any reason other than any cause beyond the Seller’s reasonable control or the Buyer’s fault, and the Seller is accordingly liable to the Buyer, the Seller’s liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
6.7 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) the, without prejudice to any other right or remedy available to the Seller, the Seller may:
6.7.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage and re-delivery; or
6.7.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
6.8 Delivery will be deemed to be completed once the Goods have arrived at the delivery address. Generally, the Buyer or his agent will be required to sign for the Goods by way of proof of delivery. All Goods must be signed for by an adult aged 18 or over. Where Goods are being delivered to a business or some other institution such as a hospital, ship, airport or hotel, then arrangements must be made for an authorised signatory to deal with the proof of delivery. Special arrangements can be made for the Goods to be left at the Delivery address without a signature (unless a third-party supplier requires otherwise). Buyers should note the provisions of clause 7.1.
7. Risk and Property
7.1 All risk of accidental loss or damage to the goods pass to the Customer upon completion of construction. Risk of damage to or loss of the Goods shall pass to the Buyer in the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due. All goods shall remain the sole and absolute property of Supreme Landscaping Products until the Company has received full payment of the price of the goods (and all other goods or services agreed to be sold by the Company to the Customer for which payment is due).
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee, and keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds or sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any moneys or property of the Buyer and third parties and, in the case of tangible proceeds, properly stored, protected and insured.
7.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the Goods are stored and repossess the Goods.
7.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
7.6 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the Goods are stored and repossess the Goods.
7.7 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
7.8 We take the safety of our products to be used by children very seriously. All products are manufactured to conform to European safety standards and bear the CE certification mark. Our products are classified as only being suitable for children over 3 years of age as they may contain small parts. Supreme Landscaping Products cannot be held responsible for any accident or injury occurring from the misuse or alteration to the structure other than for which it is intended. CAUTION: We recommend ADULT SUPERVISION AT ALL TIMES with these products. Please choose carefully, these items are not intended for heavy and extreme use, so not all items are suitable for every child. Always check items for signs of wear or damage before each use.
8. Warranties and Liability
8.1 Supreme Landscaping Products may at its discretion make good, or supply components free of charge, or replace goods supplied by the Company which are found to be defective by reason of faulty materials or workmanship. Under these circumstances the Customer should notify the seller in writing or e-mail within 7 days of discovery of the alleged defect giving full details.
8.2 Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months from the date of their initial use or 6 months from delivery, whichever is the first to expire.
8.3 The above warranty is given by the Seller subject to the following conditions:
8.3.1 the Seller shall be under no liability in the event that the Seller in its absolute discretion makes any change to the specification of the Goods which are required to comply with any applicable safety or statutory requirement or otherwise or which do not materially affect the quality and fitness for purpose of the Goods
8.3.2 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the seller’s instructions regarding maintenance, misuse or alteration or repair of the Goods without the Seller’s approval, advice and/or specification, failure by the Customer to provide adequate site and base work for a building, misuse of the goods, alteration and/or addition to the goods made by the buyer.
8.3.3 the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;
8.3.4 the above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
8.4 Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and/or the Unfair Terms in Consumer Contracts Regulations 1999), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
8.5 Where the Goods are sold under a consumer transaction the statutory rights of the Buyer are not affected by these Conditions.
8.6 If the Goods delivered are not the Goods ordered by the Buyer the Buyer shall be entitled to reject the Goods. Subject to this, any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery (save in the case of shortages or other defects discoverable on inspection which must be notified to immediately on delivery and be noted on the consignment note) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. Furthermore, the Buyer will lose the right to reject the Goods if the Buyer takes any step whatsoever to accept the Goods (such as in the case of a shed installing electrical fittings or in all cases doing any act consistent with the Buyer having acknowledged the fact that it accepts the Goods and has no intention of returning the Goods to the Seller)
8.7 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
8.8 Except in respect of death or personal injury caused by the Seller’s negligence the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit of otherwise), which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, except as expressly provided in these Conditions.
8.9 The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
8.9.1 Act of God, explosion, flood, tempest, fire or accident;
8.9.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
8.9.3 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
8.9.4 Import or export regulations or embargoes;
8.9.5 Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
8.9.6 Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
8.9.7 Power failure or breakdown in machinery.
8.10 The Seller will not accept any responsibility for any third-party costs incurred for late deliveries, failed deliveries or incomplete deliveries. It is the Buyers responsibility to check that the delivery is complete and in good order before arranging any third-party contractors to assist in installation.
8.10.1 The seller will supply goods that are in conformity with the contract. However, should any defect occur with the product within the 14 days of delivery, the buyer will need to contact Supreme Landscaping Products by phone or by email at sales@supremelp.co.uk. Any problems that occur due to the natural properties of the materials are not defects. The seller will request clear photos to illustrate the reported defect and its cause so that we can determine the means to rectify it prior to any rectification. This may involve taking photos of parts of the product which the buyer believes is unconnected to the defect but which may nevertheless be the cause of it.
9. Returns
9.1 Supreme Landscaping Products customers have the right to return items supplied by the seller. (excluding any bespoke or made-to-order items note provisions to clause 3.6.7) within 14 days of delivery date. The return period will expire after 14 days from the day on which you take possession of your purchase. Any notification of returns must be made in a clear statement in writing by email, or an automated notification process via an on-line selling portal. In case of dispute it is the customer’s responsibility to show when/if the return was made.
9.2 The Seller will not accept returns if the Goods have been opened or altered or customising in any way or doing anything that could be deemed to be an act of the Buyer accepting the Goods as his or her own. The Buyer must keep any Goods he or she intends to return to the Seller in good condition. The Goods must be returned in the same condition as the condition in which they were delivered. Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given.
10. Refunds
10.1 Returned goods will be inspected and the seller will process refunds within 14 days after the items have been returned. If a refund has been requested once the product has left for delivery or has already been delivered, the 14 days commence from the time that the product has been returned to Supreme Landscaping Products dispatch premises. Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. The Seller does not accept any responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund. Any returns may incur a handling charge.
10.2 Refunds may be subject to a deduction up to the contract price covering any reasonable costs incurred by the seller, such as: attempted delivery costs in the case of any failed delivery attempts which were the fault of the buyer, increased delivery costs if you have chosen something other than our least expensive delivery service, cost of items not returned in original condition other than handling necessary to establish the nature, characteristics and functioning of the goods (e.g. the goods have had treatment applied to them by the customer, or have become weathered or damaged).
10.3 If any of the goods form a commercial unit, then the buyer cannot reject or cancel the order for some of those goods without also rejecting or cancelling the order for the rest of them. A unit is a ‘commercial unit’ if division of the unit would materially impair the value of the goods or the character of the unit. If the buyer cancels whilst the goods are being actively delivered by one of the seller’s delivery vehicles then the seller will be able to bring back those goods being delivered at that time on the same vehicle and will do so without deduction from the refund for that delivery/collection. If the buyer cancels any goods after they have been delivered then the buyer will make suitable arrangements to return such Goods at the buyer’s own cost and risk. Depending upon the method used to return the Goods the cost to the buyer will vary, and may be up to the total contract price. Your statutory rights are not affected.
11. General (Section I)
11.1 The Seller may alter these terms and conditions from time and time and post a new version on the website following which all use of the website will be governed by the new version. It is the Buyer’s responsibility to check the terms and conditions on the website on a regular basis.
11.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.3 This Contract is governed by the laws of England and Wales and each party submits to the jurisdiction of the courts thereof.
11.4 We recommend that you print out a copy of these terms and conditions for your future reference. Please also inspect the Goods on delivery and notify us of any shortages or defects which are apparent at that point. Please also note damages or shortages on the consignment note and email our Customer Service Team on sales@supremelp.co.uk to advise. If you have any questions regarding this website please contact our customer services section for more information and full contact details.
12. Changes to This Site
12.1 Supreme Landscaping Products reserve the right to alter the website and the disclaimer at any time. This includes altering the products, the content, the descriptions and the prices. The company also reserves the right to alter these terms and conditions at any time. Please be aware this website, despite the all efforts to ensure all information is accurate, may contain typographical inaccuracies. All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings. Refer to clauses 2.5and 2.6.
13. General (Section II)
13.1 All information provided by the Buyer must be accurate and complete. Certain services will require you to register an approved log-in name and password and subsequent access to the services will be subject to the log-in name and password. Acceptance of password details is entirely a matter for the Seller’s discretion and the details may be withdrawn at any time. The Buyer must treat the password details as being exclusive to him or her, must not transfer the password details and must at all times treat the password details as strictly private and confidential.
13.2 The Seller relinquishes all responsibility for any product that is delivered as a port, to be forwarded on by a third-party delivery company. This includes damages and spares.
14. Intellectual Property
14.1 The material and content contained within this website is made available to the Buyer for his or her personal non-commercial use only. Any other use of the material and content is forbidden and the Buyer must not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any works of such material and content or suffer or allow the copying, reproduction, transmission, publishing, display, distribution, exploitation or creation of derivative works of the material and content.
15. The Seller’s Undertakings Regarding the Content and Material on this Website
15.1 The Seller will take all reasonable precautions to keep the details of the Buyer secure. In the absence of negligence on the part of the Seller the Seller will not be held responsible for any losses caused as a result of unauthorised access to information provided by the Buyer.
16. Links
16.1 Through this website you are able to link to other websites which are not under the control of Supreme Landscaping Products. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. The Seller accepts no responsibility for:
The privacy practices of such websites.
The contents of such websites including advertising, content, products, goods or other materials or services on or available from such websites or resources, or
The use to which others make of such websites or resources.
Nor for any damage, loss or offence caused or alleged to be caused by or in connection with the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
17. Delivery
17.1 All our delivery prices are based on Mainland UK postal addresses. Postal addresses outside of this area may incur an additional charge and you may be contacted regarding this.
18. Planning Permission
This is in no way binding and is dependent on Local Authorities, but may be used as a guide
Supreme Landscaping Products will not be held liable or responsible regarding whether planning consent is required for its goods and it is the Customers responsibility to make any such enquires at their local council planning department.
Where the development is more than just a simple extension, it is worth considering employing an architect to draw up the plans, submit them to the Local Authority, obtain the approval and then to oversee the work. A professional architect will have professional insurance in case anything should go wrong and should know the Local Officials and their particular foibles. Every application for Planning Permission or Building Regulations is, to an extent, unique. While the following are general rules, it is impossible to define all the regulations applying to a specific development – Local Authorities have some thick books of rules rather than just these few pages. It is always good advice to consult your local planning/building control officers early to avoid any costly abortive work. If work is carried out without the necessary approvals, the local authority can issue an enforcement notice requiring (at best) retrospective approval or (at worst) demolition of the work completed.
Although the functions of Planning Officials and Building Inspector are separate, the two will often be found in the same building; they are normally very helpful and offer authoritative guidance.
Normally Planning Permission or Building Regulation approval is not required provided that:
Sheds and greenhouses do not cover more than half of the area of the garden; not including the area occupied by the house.
It contains no sleeping accommodation and the floor area does not exceed 15 square metres.
No point is less than one metre from a boundary.
It is not more than 3m high for a flat roof, or 4m with a ridged roof.
Overall height from ground level to ridge must not exceed more than 2.5 metres within a 2 metre range of any boundary. A building with overall height exceeding 2.5 mtrs in height and placed within 2 metres of any boundary will require planning permission.
Height of the eaves must not exceed 2.5 metres
No part projects beyond any wall of the house that faces a road.
The outbuilding is for use only by those who occupy the house.
A Log Cabin should be more than 5 metres from the main dwelling and up to 50% of the remaining garden can be utilised with this type of building.
No verandas higher than 30cms from ground level.
Building Regulations do state that structures built of combustible material (i.e. a wooden shed) must be at least 2 metres from the main house.
If at all in doubt contact your local authority for clarification. No charge will be made if no planning permission is required.
19. Supplied and Fitted Terms and Conditions
19.1 A 10 working day lead time will apply to those customers requiring their garden shed or 4 – 6 weeks for larger buildings to be fitted. In exceptional and unavoidable circumstances, these periods may be extended.
19.2 Supreme Landscaping Products will endeavour to deliver & install customer orders at the earliest opportunity subject to the conditions outlined in clause 6.2.
19.3 Installations are carried out weekdays only, typically between the hours of 9.00am and 6.00pm.
19.4 Customers are encouraged to accept their first offered delivery date as stock availability and alternative delivery dates cannot be guaranteed at all times.
19.5 You do not have to be present at time of fitting; however, we would require written permission to deliver in your absence and detailed instruction of your fitting requirements. Please send details to sales@supremelp.co.uk
19.6 It is the responsibility of ‘The Customer’ to provide free and unobstructed access for product delivery and entry to the fitting site. We recommend that panel sizes are checked to allow access through archways and doors. Any failed, abortive or return delivery charges shall be recovered from ‘The Customer’ at cost.
19.7 Supreme Landscaping Products will not bear any abortive costs arising from ‘The Customer’ due to a failed delivery / installation
19.8 Where an installation option is shown and selected, this service will be carried out in a competent and professional manner
19.9 To ensure that installation can be completed, the customer must:
Provide a concrete or paved base, being firm, square (diagonals) and level (by spirit level) – no less than the size of their chosen product or request Supreme Landscaping Products to provide one.
Ensure 600mm (2’) unobstructed access is provided all around the proposed site
No trees, branches or similar encroach upon the proposed site or working space
Provide clear external pedestrian access (not height or turn limited) to allow unimpeded passage of the product sections or component.
19.10 If on arrival, the base does not fully comply with the above and installation is abandoned, ‘The Customer’ will become liable for any delivery costs and the product can be left on site and ‘The Customer’ given the option of either:
Self-assembly
Preparing an appropriate base upon which a return visit can be arranged
Or, request Supreme Landscaping Products to install the base based on the costs provided on the website.
20. Anti-Rot Guarantee
20.1 Our garden buildings are pre-treated with a water based timber treatment for protection during transit. In order to receive the full 10-year anti-rot guarantee, it is necessary that you treat the garden building with a high quality, spirit-based, timber preservative prior to or shortly after construction. This will protect the timber from weathering and will need to be repeated accordingly in relation to manufacturer’s instructions.
20.2 This guarantee covers fungal decay and insect attack. The guarantee does not cover movement, warping or splitting of the timber over time. Timber is a natural material affected by environmental and climatic changes, therefore Supreme Landscaping Products cannot accept liability for shrinkage, expansion, cracking, warping, variations in colour and other similar minor imperfections. The Customer shall accept the position and shall make no objection with regard thereto and no such matters shall annul the sale or entitle the Customer to annul the contract.
This warranty is only valid in the UK.
20.3 Validity of Guarantee
The guarantee is invalid if:
The building has not been constructed on a firm level base
The building has been customised in any way
The person claiming is not the original purchaser of the building
The building has not been treated immediately once constructed and every 12 months thereafter
The buildings have been touched by an external wall or in contact with a tree or a bush. As this would allow moisture to penetrate the building
All of our products are sold for domestic use only
22. Security
22.1 Supreme Landscaping Products is committed to providing you with a positive online shopping experience and to protecting your security. Supreme Landscaping Products uses a secure server, ensuring that your transactions stay private and protected. All payments are redirected to the secure PayPal site, market leaders in fraud protection.
23. Data Protection
23.1 Any personal data you provide will be held securely and in accordance with the Data Protection Act 1998. We will use your personal data for the purpose(s) in relation to which you have provided it. We may however need to disclose personal data to a third party so that they can provide the service you have requested as explained in our ‘Privacy Policy’. We may additionally need to disclose information where there is a legitimate reason for disclosure (such as a court order) but we will ensure that we always comply with the Data Protection Act. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide services you have requested. As a data subject, you have the right to ask for a copy of personal data held about you and to ask for inaccuracies to be corrected.
Whilst we may send you newsletters (if you have selected to receive them) and emails regarding your orders, Supreme Landscaping Products will never send you emails asking for sensitive information such as passwords, login or payment information.
24. Customer Service
24.1 Customer satisfaction is of paramount importance to us. We want you to be completely satisfied with your purchases and enjoy your online shopping experience with us so that you return time and time again. We hope to make your transaction go as smoothly as possible, so please contact us if you encounter any problems, as above all we hope to inspire confidence in the service we offer and the products we supply. Thank you for looking, we hope you like what you see and can assure you of our best attention at all times.
25. Enquiries
25.1 Before you contact Supreme Landscaping Products it is sometimes easier and more pleasant to talk to someone. However, as a dedicated e-commerce company, our success has been in being able to offer you the great prices, delivery and service that we do. We can only achieve this by working flexibly, productively and keeping our overheads low. We therefore kindly ask that you contact us by email whenever possible. We take our relationship with our customers very seriously and we invest a great deal of effort ensuring we keep you happy, so please contact us if you have any problem at all and we will be pleased to help. You can email us on sales@supremelp.co.uk
26. Disclaimer
26.1 The information contained in this website is for general information purposes only. The information is provided by Supreme Landscaping Products and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Every effort is made to keep the website up and running smoothly. However, Supreme Landscaping Products takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
These terms and conditions do not affect and are in addition to your statutory rights.